Refund policy

EXCHANGES, RETURNS, AND REFUNDS

We hope you love your Harkoi purchase. If something isn't quite right, we're happy to help. Please note: Sale items and accessories are not eligible for exchange or return.

EXCHANGES

We offer exchanges within 7 days of delivery.

You can exchange your order for:

  • A different size
  • A different style
  • A defective or incorrect product

To be eligible, your item must be:

  • Unworn, unwashed and unstained
  • Returned with all original tags attached
  • Sent back in its original packaging

Exchanges can be made for a product of the same or higher value. If you choose a higher-priced item, you can simply pay the difference. We do not offer refunds or store credit for exchanges to lower-priced products.

Once we receive your return, it will undergo a quality check. If approved, your exchange will be processed within 7–10 working days, subject to availability.

RETURNS & REFUNDS

Returns can be requested within 7 days of delivery.

  • Incorrect or defective products: Eligible for a full refund at no additional cost.
  • Change of mind: A ₹150 fee will be deducted from your refund to cover reverse shipping charges.

To be eligible, your item must be:

  • Unworn, unwashed and unstained
  • Returned with all original tags attached
  • Sent back in its original packaging

Once we receive your return, it will undergo a quality check. If approved, your refund will be processed within 7–10 working days.

  • Prepaid orders will be refunded to the original payment method.
  • COD orders will be refunded via bank transfer or UPI.

How to request an Exchange or Return

To request an exchange or return, email us within 7 days of receiving your order with:

  • Your Order ID
  • Your registered phone number
  • The reason for your request
  • Photos of the product (if it's defective or incorrect)

Email: hello@harkoi-nyc.com

We'll arrange one complimentary reverse pickup for every approved exchange or return request. If the pickup is unsuccessful, the item will need to be couriered to us by you.

Cash on Delivery (COD)

Cash on Delivery is available on select pin codes.

Repeated refusal of COD orders may result in the COD option being unavailable for future orders.

Liability

Every Harkoi garment is carefully inspected before it leaves our studio. If your order arrives damaged, appears to have been tampered with, or you've received an incorrect item, please write to us within 48 hours of delivery with your Order ID and photos. We'll do our best to make it right.

Questions? We're always happy to help. Reach us at hello@harkoi-nyc.com and we'll get back to you as soon as we can.